Return & Refund Policy

OAK & IRON

At OAK & IRON, we are committed to providing a transparent and reliable shopping experience. This policy outlines the conditions under which returns and refunds may be requested, and it applies to all orders placed through our online store, including international purchases.

1. Return Request

Customers may request a return within 30 calendar days of receiving their order.

Conditions for a valid return:

• The item must be unused, in perfect condition, and returned in its original packaging, including all tags and accessories.

• Customized or made-to-order items are not eligible for return, unless they are defective.

• Sale or promotional items may have specific return conditions, disclosed on the product page.

How to request a return:

To initiate a return, please contact our customer service at info@oakiron.store and provide the following information:

• Order number

• Full name

• Reason for return

• Photos of the product (if applicable)

Our team will respond within 2 business days with further instructions.

2. Inspection & Approval

Once the returned item is received, we will inspect it to confirm eligibility. You will be notified via email about the approval or rejection of your return and refund.

3. Refunds

If your return is approved, a refund will be issued to the original payment method. Processing times may vary depending on your bank or credit card provider.

Partial refunds:

In some cases, only partial refunds may be granted, such as:

• Items showing signs of use

• Missing original packaging, manuals, or accessories

• Damage due to improper handling by the customer

4. Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards

• Downloadable digital products

• Customized or made-to-order items

• Items marked as "final sale" at the time of purchase

5. International Orders (Including the UK)

For orders shipped outside your country of residence, including to the United Kingdom:

• Return shipping costs are the responsibility of the customer, unless the return is due to an error or defective item sent by OAK & IRON.

• Customs duties, import taxes, and VAT paid upon delivery are non-refundable.

• If a delivery is refused and the package is returned to us, only the product value will be refunded, minus the cost of shipping and return.

6. Customer Support

For any questions, assistance, or further information, please contact our customer service team:

Email: info@oakiron.store
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC)

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OAK & IRON reserves the right to amend this policy at any time without prior notice. The current version is always available on our official website.