Shipping Policy

OAK & IRON

At OAK & IRON, we aim to deliver your order safely, efficiently, and transparently, wherever you are in the world. This Shipping Policy outlines the terms and conditions related to delivery, handling times, shipping costs, and customs.

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1. Shipping Locations

We ship to most countries worldwide, including the United Kingdom, Europe, North America, and select international destinations.

If your country is not listed at checkout, please contact us at info@oakiron.store to inquire about shipping availability.

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2. Processing Time

• All orders are processed within 1 to 3 business days (excluding weekends and public holidays).

• During peak seasons or promotional periods, processing times may be slightly extended.

• You will receive a confirmation email with tracking information once your order has been dispatched.

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3. Shipping Methods and Delivery Times

Estimated delivery times depend on your location and selected shipping method:

Note: Delivery times are estimated and may be affected by customs processing, weather, or local courier delays.

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4. Shipping Costs

Shipping costs are calculated at checkout based on destination, weight, and shipping method.
We occasionally offer free shipping promotions, which will be clearly stated on the website or in marketing communications.

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5. Tracking Your Order

All orders are shipped with tracking. You will receive a tracking number by email once your package has been dispatched.

If you do not receive your tracking information within 3 business days, please contact us at info@oakiron.store.

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6. Customs, Duties, and Taxes

For international orders (including to the UK, EU, and other countries):

• Import duties, VAT, and customs fees may apply and are the responsibility of the customer.

• These charges are determined by your local customs authority and are not included in the purchase or shipping price.

• We are not responsible for delays caused by customs inspections or clearance procedures.

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7. Undeliverable or Returned Packages

If a package is returned to us due to:

• An incorrect or incomplete address,

• Repeated failed delivery attempts,

• Or refusal to pay import duties/taxes,

you will be responsible for the cost of re-shipping or will receive a refund minus the original shipping cost.

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8. Lost or Damaged Packages

We are not liable for packages lost or damaged in transit. However, if you experience a problem:

• Please contact us immediately at info@oakiron.store.

• Include your order number and tracking details.

• We will work with the carrier to investigate and resolve the issue when possible.

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9. Contact Us

If you have any questions about shipping, customs, or delivery times, please contact our customer service team:

Email: info@oakiron.store
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC)